Arlo is designed to help generate customer support replies using the information you provide.
What we collect
Arlo processes the content you input into the product, including:
- Customer tickets
- Internal context or notes
We do not collect personal data beyond what you choose to input.
How we use your data
Your input is used solely to:
- Generate reply suggestions
- Improve the relevance and quality of outputs
We do not use your data for advertising or resale.
Data processing
Inputs may be processed by third-party AI providers (such as OpenAI) to generate responses.
We do not permanently store your inputs unless explicitly stated in future features.
Data responsibility
You are responsible for ensuring that any information you provide:
- Does not violate privacy laws
- Does not include sensitive data unless you are authorised to use it
Security
We take reasonable steps to protect data during processing, but Arlo should not be used to handle highly sensitive or regulated information.
Changes
This policy may be updated as the product evolves.
Contact
If you have questions about this policy, contact us at: hello@arloai.com