Write support
replies.
With context.
Paste a ticket, add internal notes, and generate a grounded reply your team can edit, refine, and send in seconds.
Stop rewriting the same replies and digging through docs.
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Live Workspace
Drafting with help docs and internal context
Ticket
Account suspended after login issue
"Why has my account been suspended? I can't log in. Thanks, Alex"
Context linked
3 sourcesReply draft
Specific, sourced, editable
Hi Alex, your account was temporarily suspended due to unusual login activity. Reset your password and verify your identity to regain access.
Sources linked
Help docs + notes
Editable draft
Format and refine
Product Demo
From ticket to editable reply, with context built in.
Without context → generic reply. With context → specific, usable reply.
Input
Ticket, internal notes, and knowledge
Customer Ticket
Account suspended
Internal Context
Add the details only your team knows
Without context → generic reply. With context → specific, usable reply.
Reply structure
Greeting + next steps
Sources used
Help docs + knowledge
Result
Editable draft
Output
Editable draft with sources
Draft Reply
Waiting for generation
Sources used
Only ticket context attached
Useful for structure, but still missing the details that make the reply specific.
Outcome
Ready to compare
Generate the draft to see the difference between generic and grounded output.
- Grounding
Grounded replies
Use help docs, saved knowledge, and internal notes.
- Structure
Consistent structure
Start with the answer and preserve sourced facts.
- Editing
Edit, refine, reuse
Format replies, adjust tone, and save useful context.
Try Arlo on a ticket your team actually handled.
Paste the ticket, add internal context, and see how much closer the first draft gets when it is grounded in your knowledge.